Cancellation Policy
At Find My Holidays, we understand that travel plans can sometimes change. This Cancellation & Refund Policy explains the applicable refund terms for travel services, tours, accommodation, transportation, safari-related arrangements and other services booked through us.
Cancellation requests must be submitted to us in writing through our official email address. The applicable refund will be determined according to the time remaining before the scheduled travel date.
Refund Schedule
| Cancellation Timing | Refund |
|---|---|
| More than 30 days before travel | 50% refund |
| 15 to 30 days before travel | 25% refund |
| Less than 15 days before travel | 0% refund |
1. Cancellation More Than 30 Days Before Travel
If a cancellation request is received more than 30 days before the scheduled travel date, the customer will be eligible for a refund of 50% of the eligible booking amount.
The remaining amount may be retained toward administrative costs, advance payments, supplier charges and other expenses incurred in arranging the booking.
2. Cancellation Between 15 and 30 Days
If a cancellation request is received 15 to 30 days before the scheduled travel date, the customer will be eligible for a refund of 25% of the eligible booking amount.
The remaining amount may be retained toward cancellation charges, supplier commitments, advance payments and other applicable costs.
3. Cancellation Within 15 Days
If a cancellation request is received less than 15 days before the scheduled travel date, the booking will be non-refundable.
Therefore, 0% refund will be applicable for cancellations made within 15 days of the scheduled travel date.
4. How Cancellation Is Calculated
The cancellation period is calculated based on the date on which Find My Holidays receives the customer's written cancellation request and the scheduled date of travel.
Customers are advised to submit cancellation requests as early as possible to determine the applicable refund category.
5. Third-Party Booking Rules
Some travel services arranged by Find My Holidays are provided by independent third-party suppliers. These may include:
- Hotels and accommodation providers
- Transportation and private cab providers
- Safari operators
- Government-authorized safari or park booking systems
- Tour guides
- Attractions and activity providers
- Other destination service providers
Such suppliers may have their own cancellation, amendment and refund conditions. Where a third-party supplier has a stricter or non-refundable policy, those terms may apply to the relevant portion of the booking.
6. Safari Permits, Tickets & Activities
Safari permits, park entry tickets, safari bookings, vehicle reservations and similar services may be subject to the cancellation and refund rules of the relevant authority or service provider.
Find My Holidays cannot guarantee a refund for any permit, ticket, safari booking or activity where the applicable authority or provider has classified the amount as non-refundable.
Availability, booking rules, operating schedules and cancellation conditions may vary depending on the destination and service provider.
7. Non-Refundable Services
Certain hotels, special rates, permits, tickets, activities, transportation services or other confirmed arrangements may be non-refundable.
Where a service has been specifically confirmed as non-refundable, the amount paid for that service may not be refundable regardless of the general cancellation schedule above, subject to applicable law and the terms communicated at the time of booking.
8. Changes to Bookings
Requests to change travel dates, hotel arrangements, transportation, safari bookings, number of travelers or other itinerary components may result in additional charges or revised availability.
Any additional charges imposed by third-party suppliers may be payable by the customer.
All requested changes are subject to availability and confirmation.
9. No-Show Policy
If a customer does not arrive for a confirmed tour, hotel booking, safari, transportation service or other confirmed arrangement without providing prior cancellation notice, the booking may be treated as a no-show and will generally be non-refundable.
10. Refund Processing
Where a refund is approved, Find My Holidays will calculate the applicable refundable amount after considering the cancellation policy and any relevant third-party supplier charges.
Approved refunds will generally be processed to the original payment method wherever practical.
The time required for a refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.
11. Payment Gateway & Banking Charges
Payment gateway charges, banking fees, transaction charges or other costs that have already been incurred may not be refundable.
Therefore, the final amount refunded may differ from the total amount originally paid by the customer.
12. Cancellation by Find My Holidays
In exceptional circumstances, Find My Holidays may need to modify, postpone or cancel a travel arrangement due to circumstances beyond our reasonable control, including supplier cancellations, operational issues, government restrictions, natural events, weather conditions, safety concerns or other unforeseen circumstances.
In such circumstances, we will make reasonable efforts to provide an alternative arrangement or applicable refund based on the amount recoverable from the relevant service providers.
13. How to Request a Cancellation
All cancellation requests should be submitted in writing to:
Email: info@girforests.com
Please include the following information with your cancellation request:
- Customer name
- Booking reference, if applicable
- Travel date
- Contact details
- Cancellation request
14. Business Information
Business Name: Find My Holidays
GST: 09EGOPS7042L1ZI
Email:
info@girforests.com
Address:
Taj Nagari, PH-2, Sec-E4,
Plot No. E-4/151B,
Agra, Uttar Pradesh 282001,
India
15. Policy Updates
Find My Holidays reserves the right to update or modify this Cancellation & Refund Policy when necessary. Any revised policy will be published on this website with the applicable effective date.
16. Acceptance of This Policy
By making a booking or payment with Find My Holidays, the customer confirms that they have read, understood and accepted this Cancellation & Refund Policy and the applicable terms relating to third-party services.